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Importance Of Instant Verification Technology With Quality Customer Support

When your alcohol and substance abuse center uses cutting-edge technology for real-time verification of benefits, this goes a long way in strengthening your business. With Instantvob, our online portal allows you to simply enter the patient’s name to see their benefits and eligibility information. Ultimately, this will save your staff a lot of time, and improve the patient experience. Another important element when using new technology is the tech support that’s easily available. We make it easy for you to receive support whenever you have questions or concerns about our web application, which makes the learning curve at the beginning smoother to manage.

If you don’t think tech support is an important characteristic in choosing a tech tool, here is how our support team will help your business.

Role Of Our Support Team

In this digital world, a business is only as strong as its tech capabilities. But learning new tools, like our application that allows for instant verification of benefits, isn’t always easy. Without the right support, new technology can derail your business if your staff doesn’t know how to use it. Our team doesn’t just offer functional technology, but we also provide the necessary support to keep your business running smoothly.

The role of our support team is to help you execute important solutions to keep your business running smoothly and more efficiently. The right support will give you an edge against your competition, which is crucial in the business world. Every industry, even substance abuse centers, has to contend with the competition. When onboarding a new patient for instant verification, it’s imperative that the process is handled quickly. People are so opposed to processes that take long that they go elsewhere to find a center that can handle things quickly.

In many cases, new technology poses new problems. Untrained staff may run into:

  • Technical issues
  • Difficulty setting up user accounts
  • Problems understanding how to use the software

When they reach out to customer support, they have difficulty getting ahold of anyone to resolve their issues. These seemingly small problems can result in major consequences. We understand the importance of easy access to industry experts who are always on standby, waiting for your call. We offer live support upon request. That way, when your staff uses our web application, they will always have an expert to quickly handle all their application needs.

More Than Technology

When a company uses tools to improve productivity, the quality of the product is the first thing they look at. After all, it’s the technological tool that will transform the business. For example, the Instantvob advantage is functionality, easy setup, and data encryption to protect your client’s information. These features are imperative in the verification of benefits tools for alcohol and substance abuse centers. Without them, we know our product wouldn’t perform as efficiently as it does. Nevertheless, we understand that it goes beyond quality technology, yet an often-neglected characteristic when choosing a company is technical support. Many businesses only realize the importance of it when they run into technical issues and can’t get ahold of an industry expert to resolve them.

Although Instantvob is easy to understand and execute, if your staff has any questions, problems, or concerns, we provide the best customer support to troubleshoot whatever issues they may have. Our support will help your business run more efficiently. When your clients are satisfied, this will build brand awareness and loyalty.

Speak With Industry Experts

Just like a business is only as good as its technology, customer support is only as good as its team. You will be connected to highly trained and experienced industry experts to troubleshoot issues big and small. Our team will enable your team in building trust and relationships with your patients.

Get Instantvob

If your business hasn’t utilized new technology to verify patient benefits, now is the time to do so. No alcohol and substance abuse center wants repeats, but you can benefit from word of mouth, and your old technology may be costing your business. With Instantvob, you will receive high-quality technology and customer support to confidently take that first step into instant verification of benefits. Contact us today or call 561-355-5755 for more information on our services.

Program for instant verification of benefits increasing admission rates for treatment centers

Why Instant Verification Of Benefits Is Important And How It Works

Why is instant verification of benefits so important? It can save your staff a lot of time, and improve the patient experience. You can also lose revenue in admitting patients who do not have active policies or whose insurance company does not cover certain services. As a result, one of the first steps to ensure payment is to verify the patient’s benefits and determine whether you will receive payment from the insurance company. Simplify this tedious structure with instantvob, a new app designed for instant verification.

What Is Verification Of Benefits?

Verifiction of benefits for medical billing is the process of instantly chacking if and how much insurance coverage an individual has. Even if a patient is active with a policy, not all of their medical expenses will be covered by their insurance provider. Verification services determine how much is owed and who is responsible for covering it: the patient or the insurance company. When the insurance provider does not foot the bill, this leaves many substance abuse centers with the difficult task of explaining to the patient that they are responsible for the payment and why. Most patients do not fully comprehend what services are not covered under their insurance policy and don’t understand why their insurance simply will not cover it. In far too many instances, patients refuse to make a payment. As a result, it is important to verify that payment will be covered by the insurance company. This should be done on the day of the patient’s visit.

Substance abuse facilities that experience a high volume of denied claims can benefit from instantvob. You can ensure services get paid the moment the patient steps through your doors. Instantvob allows you to see insurance benefits within seconds and all insurance information is verified for errors and completeness, allowing facilities to update insurance information before admission.

In addition to maximizing revenue, instant verification increases patient satisfaction. Instant account verification allows you to verify the patient’s insurance coverage in order to find out if the services will be covered within seconds – literally 8 seconds or less when you use our solution.

You should also consider the patient experience. Years ago, outdated methods often took too long but back then there was no faster alternative. These days, patients expect everything to be handled quickly. If your facility has not updated its process with new technology, this can significantly hurt its bottom line as patient satisfaction diminishes. 

Benefits Of Using Verification of Benefits

Getting up-to-date substance abuse billing information helps reduce the guess work of if an addiction tretment center will get paid. Our online portal is fast and intuitive. Log in and enter the patient’s information into the application fields, then hit submit. From that point:

  • All eligibility requests can be resubmitted with new information to verify benefits at any time.
  • You receive complete benefit data about every patient with a clear and concise 5-page benefit summary.
  • All historical Insurance benefit verifications are stored in our portal for access at any time.

Reduce the number of denied claims your facility sees by using our advanced technology for the verification of benefits. Your staff will now be able to view insurance eligibility in real-time and immediately know what services will be covered by the patient’s insurance provider. Whenever your team needs assistance, we are available 24/7 to deliver comprehensive and accurate benefit and eligibility information.

Our platform is easy to understand but if you experience hiccups, our support team will be with you every step of the way to ensure your staff is trained and experience fewer technical issues, difficulty setting up user accounts, or problems understanding how to use the software.

Speak With Industry Experts

The advantage of using Instantvob’s medical billing verification of benefits is functionality, easy setup, and data encryption to protect your client’s information. Nevertheless, we know the importance of receiving reliable customer support, and our experts are available to answer any questions or concerns you and your team may have.

Just like a business is only as good as its technology, customer support is only as good as its team. You will be connected to highly trained and experienced industry experts to troubleshoot issues big and small. Our team will enable your team in building trust and relationships with your patients.

We know the process of verifying patient benefits can be confusing and that’s why we have come up with a platform that simplifies this process. Incorporating a process that involves instant verification the moment a patient walks through your doors will better ensure that your facility receives payment from the patient and the insurance company. With Instantvob, you will receive high-quality technology and customer support to confidently take that first step into instant verification of benefits. Contact us today or call 561-355-5755 for more information on our instant verification of benefits services.