When your alcohol and substance abuse center uses cutting-edge technology for real-time verification of benefits, this goes a long way in strengthening your business. With Instantvob, our online portal allows you to simply enter the patient’s name to see their benefits and eligibility information. Ultimately, this will save your staff a lot of time, and improve the patient experience. Another important element when using new technology is the tech support that’s easily available. We make it easy for you to receive support whenever you have questions or concerns about our web application, which makes the learning curve at the beginning smoother to manage.
If you don’t think tech support is an important characteristic in choosing a tech tool, here is how our support team will help your business.
Role Of Our Support Team
In this digital world, a business is only as strong as its tech capabilities. But learning new tools, like our application that allows for instant verification of benefits, isn’t always easy. Without the right support, new technology can derail your business if your staff doesn’t know how to use it. Our team doesn’t just offer functional technology, but we also provide the necessary support to keep your business running smoothly.
The role of our support team is to help you execute important solutions to keep your business running smoothly and more efficiently. The right support will give you an edge against your competition, which is crucial in the business world. Every industry, even substance abuse centers, has to contend with the competition. When onboarding a new patient for instant verification, it’s imperative that the process is handled quickly. People are so opposed to processes that take long that they go elsewhere to find a center that can handle things quickly.
In many cases, new technology poses new problems. Untrained staff may run into:
- Technical issues
- Difficulty setting up user accounts
- Problems understanding how to use the software
When they reach out to customer support, they have difficulty getting ahold of anyone to resolve their issues. These seemingly small problems can result in major consequences. We understand the importance of easy access to industry experts who are always on standby, waiting for your call. We offer live support upon request. That way, when your staff uses our web application, they will always have an expert to quickly handle all their application needs.
More Than Technology
When a company uses tools to improve productivity, the quality of the product is the first thing they look at. After all, it’s the technological tool that will transform the business. For example, the Instantvob advantage is functionality, easy setup, and data encryption to protect your client’s information. These features are imperative in the verification of benefits tools for alcohol and substance abuse centers. Without them, we know our product wouldn’t perform as efficiently as it does. Nevertheless, we understand that it goes beyond quality technology, yet an often-neglected characteristic when choosing a company is technical support. Many businesses only realize the importance of it when they run into technical issues and can’t get ahold of an industry expert to resolve them.
Although Instantvob is easy to understand and execute, if your staff has any questions, problems, or concerns, we provide the best customer support to troubleshoot whatever issues they may have. Our support will help your business run more efficiently. When your clients are satisfied, this will build brand awareness and loyalty.
Speak With Industry Experts
Just like a business is only as good as its technology, customer support is only as good as its team. You will be connected to highly trained and experienced industry experts to troubleshoot issues big and small. Our team will enable your team in building trust and relationships with your patients.
If your business hasn’t utilized new technology to verify patient benefits, now is the time to do so. No alcohol and substance abuse center wants repeats, but you can benefit from word of mouth, and your old technology may be costing your business. With Instantvob, you will receive high-quality technology and customer support to confidently take that first step into instant verification of benefits. Contact us today or call 561-355-5755 for more information on our services.