Substance use clinics play a vital role in our society. They help individuals recover from substance use disorders, such as drugs and/or alcohol addiction. They provide individuals with the tools to become productive members of the community once again. To continue their role, clinics must look to improve every aspect of their services, from offering effective patient programs to streamlining the verification of benefits process.
All of this helps to ensure their most important goal is achieved, which is to help every patient who walks through their doors. At Instantvob, we strive to help clinics by providing an easy-to-use application to verify patients’ benefits in three simple steps, which we will delve more into later. Right now, let’s take a look at a few other ways substance use clinics can increase productivity.
Use an Intelligent Scheduling System
Schedules are one of the most important elements in ensuring creativity. As a result, this is not a responsibility to be assigned to just anyone on the staff. Find the time to come up with a scheduling system that everyone on your team can understand. Do not assign this task to a lower-level member, as many clinics tend to do. Instead, have a staff member who has shown good organization, planning, and delegating skills to manage it. If you are currently using a manual method for scheduling, consider digitizing it. There is an abundance of applications that have a sophisticated, yet user-friendly platform for growing offices to create their schedules.
Delegate Tasks Appropriately
Do you find that substance use counselors are spending much of their time on tasks that do not involve direct patient care? Consider changing this by delegating tasks to other members to ensure most of the counselor’s time is devoted toward the patients. In the bustling and hectic environment of a substance use clinic, this strategy can be more challenging than it sounds. One way to simplify it is to ask yourself whether the task demands a counselor be involved and whether someone else can do it? Ask the entire staff on ways to handle tasks more efficiently.
Confirm Patient Appointments
We understand that small substance use clinics may struggle to achieve this, as there are more important tasks that need handling. However, at the very least, we recommend confirming appointments for new patients. If a patient does not show up to a cognitive behavioral therapy session, for example, this wastes the therapist’s time and costs the clinic money. Therefore, to avoid costly no-shows, start confirming patient appointments.
Use the Credit Card on File Option
More medical facilities should give patients the option of leaving their credit cards on file, as it is a great strategy to reduce balances and improve cash flow. Furthermore, it is more convenient for the patient, as most patients prefer to use their card for out-of-pocket payments.
Collect Co-payments Upfront
These days, out-of-pocket costs have increased and patients are even more reluctant to cover their share of the treatment. Many healthcare facilities, including substance use clinics, often wait until the patient has been discharged to ask for payment. However, some patients will leave directly after being seen, which puts the many struggles of the bill collections process into motion. Instead, collect the full payment or partial payment upfront, before the patient is seen. When only a partial payment is required, you will find that patients are more susceptible to cover it.
Verification services determine how much is owed and who is responsible for covering it: the patient or the insurance company? If your clinic experiences a high volume of denied claims, it may benefit from using Instantvob. Our online portal is fast and intuitive. Simply log in, enter the patient’s name, and submit the information. Your staff can easily resubmit all eligibility requests with new information to verify benefits. Additionally, all historical insurance benefit verifications are stored in our portal to access at any time.
By using our advanced technology to verify benefits, the clinic will see a reduction in the number of denied claims it receives. Once staff members sign into Instantvob’s platform, they can view insurance eligibility in real-time and immediately know what services will be covered by the patient’s insurance provider. We guarantee you all your staff members will understand our platform, but if anyone experiences a learning curve at the beginning, we are available 24/7 to answer their questions.
These simple, yet effective strategies can help your clinic increase its productivity. Furthermore, our application can simplify the process of verifying patients’ benefits, which we understand can be daunting for staff members. To receive high-quality technology for instant verification of benefits, contact Instantvob today. Call 561-355-5755 for more information.