When a patient checks into a rehab facility, their first impression is with the front desk. Essentially, this sets the tone for their visit, whether it be an hour-long therapy session or a 30-day inpatient program. If your front desk staff is already juggling many tasks, verifying the patient’s insurance eligibility and benefits while meeting the patient’s needs can be a significant challenge. Instant verification can relieve your staff of many problems in several ways. The two most important being they will effectively confirm the patient’s ability to pay for their medical care while providing a positive first impression for the patient. 

At instantvob®, we know the patient must always come first. As a result, we designed an app that allows the front desk staff to quickly and accurately verify benefits. Our platform should become integral to every substance abuse clinic and rehabilitative facility for many reasons. The following are our top three. 

Increased Patient Satisfaction 

The reception at any healthcare facility significantly impacts how a patient perceives their experience. Suppose a patient must wait around as your staff makes multiple calls to companies for verification. In that case, it is only time before frustration sinks in. Suppose the patient is later satisfied with the services. In that case, their check-in experience may sour their overall outlook on the facility. This proves that first impressions do matter. 

We understand that your front desk staff has much to juggle, and verifying benefits and coverage is challenging and time-consuming. Your team can work more efficiently with the right tools and technologies. With instantvob®, your staff can easily interpret complicated health plan benefits. Our platform is as easy as one, two, three – literally. 

  1. Log in to the online portal and select instantvob®
  2. Enter the patient’s information into the application’s five fields 
  3. Submit 

If your team experiences any trouble, our service is available 24/7 to advise them and deliver comprehensive and accurate benefit and eligibility information. 

Reduces Claim Denials 

You know that claim denial can cost your facility revenue in many ways, including the possibility of incurring penalties and fines due to mistakes and misfiled claims. Even if you do not receive a high number of claims, you and your staff will do everything you can to reduce that number. Change starts at the front desk: your front desk must always ask for and verify proof of insurance benefits. 

instantvob® is the eligibility solution you have been waiting for. Our web app is mobile-optimized for use on any device. 24/7 access to our web application allows your staff always to obtain insurance benefits verifications. 

All patient insurance information is verified for errors and completeness, which will speed up the process. Patients can pay promptly, thus facilitating your substance use disorder treatment facility to cut down on claim denials. instantvob® is a transparent, no-surprises approach that improves the patient experience, while financial transparency helps build your brand. 

More Time with Your Patient 

When a medical facility runs smoothly and eliminates unnecessary hurdles, like the multiple steps it once took to verify benefits, you and your staff can spend more time with the patient. In the end, this is what truly matters. When you use instantvob®, all patient insurance information is verified for errors and completeness, which allows facilities to update insurance information long before admission. They no longer need to make multiple calls, forcing the patient to stand idly by. 

By spending less time on the phone, they can spend more time with the patient, improving their experience. Additionally, your patients do not need to worry about security issues, as all historical insurance benefit verifications are stored securely in our portal for access at any time. 

Get the Best Verification of Benefits Tool

You no longer need to wait to admit patients. Get instantvob® instead. With a low monthly fee and no commitments, instantvob® is the intelligent option. To learn more about our instant verification platform, contact us or call 561-530-5755